In Home Delivery Option?

With this option your order will be placed into the first room of your dewling, this does not include, setup, un packing, or removable of packing materials, removal of old merchandise.

Fed Ex/DHL/UPS Deliveries

When possible, your package will ship via Fed Ex/DHL/UPS; doorstep service is usually available. These services will not notify you prior to delivery. These items will not be placed into your home and are delivered usually to your doorstep only.

If you ordered a heavy/bulky item outside of our local delivery, make sure you have someone who can help with this.

Deliveries are to ground floors only curb side delivery. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.

Shipping Surcharge

• Additional delivery fees may be required if you are located outside of a regular delivery service area (very rural areas, dirt roads not accessible by freight trucks). If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped (This is not calculated at checkout we will contact you should there be additional charges)
• Extraordinary delivery conditions may require an additional fee to be paid (This is not calculated at checkout we will contact you should there be additional charges)
• Delivery is not available to Alaska or Hawaii or outside of the US.
  
  If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.
  
  **Please inspect the merchandise thoroughly prior to the delivery agent's departure, all damaged must be claimed at this time with freight carrier.**

Delivery Time?
Please allow 2-4 weeks for delivery of our in stock items, you will be notified should there be any issue with your order if it does not fall into our delivery time frame. We try very hard to meet our 2 week deadline, please understand some larger items take longer to ship, should you have any questions about your shipment please contact us.

For items outside of our local delivery please allow a few extra weeks in some cases for large bulky items.

Can you ship to APO / FPO addresses?

Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.

What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

Who Handles Customer Service?

We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. that we can provide upon request. We will do everything we can to make sure you are satisfied.

What if My Shipment Arrives Damaged?

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us within 24 hours of the delivery. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

We require that all damage claims must be verfied by sending a digital image of the damage to info@shipyoufurinture.com, without images we are not able to verify if damage has occured to your item and can not proccess a claim to get a replacement or refund to you. Please let us know should there be any issues when filing your damaged claim with sending digital images so we can remedy the situation.

What is the Cancellation Policy?

Customer has 48 hours to cancel an order once it is placed, excluding weekends. If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges and a 25% restocking charge. These charges will be deducted from your refund.

Cancellations or returns must be authorized in advance.

Please contact us and we will assess the situation.

What is the Return Policy?

Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 25% re-stocking fee is also deducted from your refund for all furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original un-opened packaging and all items must be in NEW re sellable condition. Items will not be authorized for return after 2 days from the delivery date. Your credit card will be refunded once we receive the returned item(s). Because we ordered the piece for you from our manufacturers and cannot return it to the manufacturer, we must charge you a fee equal to 25% of the total order price to help defer the product cost.